Tutorial for Signup CEPT Help Desk Management System

Dear SAs/PAs.

                     CEPT Launched HDMS site for DOP Users, this is a Great site to resolve the issues of DOP Softwares. we can Signup in CEPT website and Move to HDMS with in 4 simple steps.

Steps to go to HDMS

1. Go to CEPT Site (www.cept.gov.in).
2. Click Signup for New User.
3. Enter Login Credentials on CEPT website (www.cept.gov.in).
4. Click on Support to go to HDMS.

Sign Up Process:

• Click Signup Link and Read Usage Rules, Accept the Terms and Conditions.

• Fill up your details and click register to Register with CEPT.

• Kindly note down your register Number and take Print out for future reference.

Login HDMS

1. After complete the above process, Goto cept.gov.in
2. Login into CEPT website Using registered credentials.
3. Click Support Menu to Login HDMS website. 

HDMS: User Manual for Ticket Raiser

After logging into the CEPT website please click on the Support Menu. The Menus appearing in the subsequent page and its functionality are as follows:
i. Home : Self explanatory.
ii. Add Ticket : To register a ticket. Please ensure correct particulars. Please ensure furnishing of all relevant details to avoid any suspension of the ticket by CEPT support team.
iii. Pending Ticket : To view / Remind the pending tickets. In case the tickets are suspended by the CEPT for want of any additional information, please respond to it.
iv. Closed Ticket : To see / reopen the closed tickets. The ticket wise feedback can also be given.
v. Search Ticket : To search a particular ticket. The tickets registered by the user concerned shall only be available for search. The tickets can be searched with the ticket number only.
vi. Feedback : To provide feedback by the user on the application as a whole. Users are encouraged to provide feedbacks.
vii. Back : To go to the main menu of the CEPT website.